To create a haul, go to Home page, click on "Let's Go ->" button. Fill the Pickup and Dropoff Location details. In the next screen, provide the Packing details. Specify your desired time. For Hauler's reference, upload few images as well.

To make a Bid, check out the Available Hauls section on Home screen. You can check more hauls by clicking on "View All". Click on "Bid Now". Check all the haul details then make your bid.

Yes, you can track your haul in real-time using the "Live Tracking" feature available in the app.

You can use "Help & Support" feature in the app for assistance in case of any issues related to the haul.

Yes, you can update your vehicle details through "Vehicle Details." section in your "Profile Info." in the app

https://www.youtube.com/watch?v=SqcY0GlETPk

When you accept a hauler's offer, you will be charged a 10% upfront fee to secure the booking. The remaining 90% is charged after the haul is completed.

If the hauler cancels the haul, you will receive a full refund of the 10% upfront fee you were charged upon accepting their offer.

If you cancel your haul, your refund depends on how close it is to the scheduled pickup time. There may be a free cancellation window, after which a percentage penalty applies based on the remaining hours. Stripe transaction fees are non-refundable.

Depending on your preference and admin settings, your refund can either be sent back to your original payment method or credited to your i-Haul customer wallet for future use.

Payments for completed hauls go to your hauler wallet. From there, you can transfer the funds to your linked bank account.

Yes, you can edit a scheduled haul or request a reschedule. Note that significant changes may trigger an offer cancellation and require a new agreement with the hauler.

After the haul is completed, you will receive up to 3 warnings. If payment is not made within 3 hours, we will automatically deduct the remaining 90% using your saved payment method.

You can use the 'Report Incident' feature in the app to report safety concerns, service issues, or other problems. You can provide a description and upload photo or video evidence.

Yes, you can create a draft to hold a haul. If the draft is abandoned or converted later, standard cancellation and refund rules may apply.

The wallet stores funds for both customers and haulers. Customers can receive refunds or promotional balances here, while haulers receive their earnings before transferring them to a bank account.

You can contact support through the app by filling out a support form with a subject, category, and description. You can also track the status of your request and receive response notifications.

Yes, a hauler can cancel an accepted offer if the haul is scheduled, in transit, or awaiting payment. If they cancel, the customer's 10% upfront fee is refunded.

You can request account deletion through the app settings. You will need to confirm the deletion and optionally provide a reason. Please note that pending hauls must be resolved before deletion.

No, Stripe transaction fees are strictly non-refundable, even if you cancel within the free cancellation period.

If you reject an offer you previously accepted, the haul returns to the active bidding state and the offer is marked as rejected. If you were already charged the 10% upfront fee, it will be refunded.

Administrators have access to a support dashboard where they can review incident reports, track resolution status, and communicate with both customers and haulers to resolve disputes.

Yes, administrators can configure cancellation penalty percentages, tiered cancellation fees based on hours remaining, and free cancellation time windows in the admin settings.

You can find step-by-step guides, video tutorials, and best practices in the Tutorials section of the Help & Support center in the app.

If a hauler completes a job without a linked bank account, their earnings are securely held in their i-Haul wallet until they add a bank account and initiate a transfer.

Yes, customers may receive promotional balances in their wallet for actions like referring new users to the platform.

We accept all major credit cards, debit cards, and Apple/Google Pay through the app.

A small part of payment is collected upfront. The remaining amount is collected once the haul is completed.

Drivers receive payouts directly to their linked bank accounts on a weekly basis, or instantly for a small fee.

No, the estimate provided upfront includes all standard fees. Additional charges only apply if the scope of the haul changes significantly.

Yes! You can tip your driver directly through the app after the haul is completed. 100% of the tip goes to the driver, excluding the back fees.

If a payment fails, your account may be temporarily suspended until the outstanding balance is settled.

Go to Account > Payment Methods to add, remove, or update your cards.

Yes, 1099 forms are provided annually for drivers who meet the earnings threshold.

Yes, a detailed receipt is emailed to you automatically and can be viewed in your Past Hauls.

Tolls incurred during the active route of the haul are automatically added to the final bill and reimbursed to the driver.

You can cancel for free up to 24 hours before your scheduled haul. Cancellations within 24 hours may incur a fee.

Go to your Upcoming Hauls, select the haul, and tap 'Cancel Haul'.

If a customer cancels within the penalty window, the assigned driver receives a cancellation fee payout.

Drivers can cancel in emergencies, but frequent cancellations may affect their rating and account standing.

If a driver is a no-show, you will receive a full refund and we will attempt to dispatch a replacement immediately.

The booking fee is refundable only if you cancel outside the 24-hour window or if the driver cancels.

Refunds typically process within 3-5 business days depending on your bank.

Yes, you can reschedule your haul without penalty up to 12 hours before the start time.

In cases of severe weather, cancellations or reschedules are allowed penalty-free for safety.

If you believe you were charged a cancellation fee in error, you can open a dispute through the Support tab.

Enter your pickup and drop-off locations, select the items you need moved, choose a vehicle size, and confirm your time.

Yes, on-demand hauls are available depending on driver availability in your area.

Yes, you can select 'Driver Help' or 'Two Helpers' during booking if you need physical assistance.

For liability and safety reasons, customers cannot ride in the vehicle with the driver.

We do not transport hazardous materials, illegal substances, firearms, or live animals.

You can add up to 3 additional stops during the booking process for an extra fee.

Destination changes must be approved through the app and will update the final price.

Please specify oversized items (like pianos or pool tables) during booking so we send the right equipment.

Drivers provide basic straps and blankets. Boxes and packing tape must be provided by the customer.

Hauls are billed based on actual time and distance. If it takes longer, the final price will reflect the additional time.

Download the app, enter your phone number, and follow the verification steps.

We use passwordless login via SMS OTP. Just enter your phone number to get a new code.

Yes, you can have both a customer account and a hauler (driver) account. However, each account must be registered with its own mobile number and email address—you cannot use the same mobile number for both account types.

Go to Settings > Privacy > Delete Account. This action is irreversible.

You can update your phone number in your Profile settings. You will need to verify the new number.

Accounts may be suspended for violating terms of service, failed payments, or low ratings. Contact support for details.

Tap your current picture in the Profile tab to upload a new one.

No, sharing accounts violates our terms of service and can lead to suspension.

Go to Settings > Notifications to toggle SMS, email, and push preferences.

Your past hauls and receipts are available in the 'History' tab of the app.

You can reach support 24/7 via the in-app chat or by emailing support@i-haul.com.

Phone support is available for active hauls only via the SOS button in the app.

We currently operate in major metropolitan areas across the US. Check the app for specific coverage.

Download the driver app, submit your vehicle details, and pass a background check.

Onboarding takes 3-5 days and includes a background check, vehicle inspection, and a short training video.

Enter your promo code on the checkout screen before confirming your booking.

Yes, we offer corporate billing and API integrations for businesses. Contact sales for details.

The Terms of Service are linked at the bottom of our website and in the app's Settings menu.

Shake your phone while the app is open to trigger the bug reporting tool.

Yes! Share your referral code to give a friend $10 off, and you'll get $10 when they complete a haul.

Take photos immediately and submit a damage claim through the Support tab within 48 hours of the haul.

Our dispute resolution team will review photos from before and after the haul. Always take pre-haul photos!

Most disputes are reviewed and resolved by our admin team within 5-7 business days.

Open a billing dispute in the app. Our team will review the GPS logs and time tracking.

Yes, you can request a secondary review by a senior admin if you have new evidence.

Call local authorities immediately, then contact our support team through the app to report the incident.

If a customer transports messy items that ruin the vehicle, the driver can submit photos to claim a cleaning fee.

Report the behavior immediately. We investigate all claims and will suspend drivers who violate our code of conduct.

Our system automatically flags suspicious activity. Admins manually review and permanently ban fraudulent users.

Yes, cancel the haul immediately and contact support. You will not be charged.

Yes, every haul includes basic commercial cargo insurance up to $10,000.

Absolutely. All drivers must pass a comprehensive criminal and driving history background check.

Drivers must maintain their own personal auto insurance. We provide supplemental commercial liability during active hauls.

Ensure everyone is safe, call 911 if necessary, and then report the accident via the app's SOS button.

We provide safety guidelines and training videos, but drivers are independent contractors.

We recommend contactless hauls where possible. Masks are optional based on local guidelines.

Yes, you can purchase premium protection for high-value items during the booking process.

We use industry-standard encryption. Drivers only see your first name and masked pickup/drop-off locations. Once the hauler is enroute to pickup only the pickup location is visible to the driver.

Please call 911 or local authorities immediately if you feel unsafe. Once you are safe, contact our support team to report the incident.

Yes, drivers must submit annual vehicle inspection reports to remain active on the platform.

We accept pickup trucks, cargo vans, box trucks, and SUVs with trailers.

Vehicles must be year 2005 or newer and in good cosmetic and mechanical condition.

No, a standard driver's license is sufficient for most vehicle types on our platform.

Yes, you can use a rental vehicle as long as you are the authorized renter and have the proper insurance.

Drivers must have at least 4 ratchet straps, 2 hauling blankets, and a dolly.

Go to the Driver Dashboard > Vehicles to add a new vehicle or update registration documents.

Yes, drivers can bring a helper, but the helper must also pass a background check through our system.

Contact support immediately. We will dispatch a rescue vehicle to complete the customer's haul.

No, decals are optional but we provide them for free if you want to advertise.

We require updated photos of the interior and exterior every 6 months.

Pricing is based on distance, estimated time, vehicle size, and the number of helpers requested.

The estimate is highly accurate, but the final price may adjust if the haul takes significantly longer than estimated.

We use a hybrid model: a base flat rate plus an hourly rate if the haul exceeds the estimated time.

Yes, there is a minimum base fare depending on the vehicle size selected.

During times of high demand or bad weather, prices may temporarily increase to encourage more drivers to get on the road.

Yes, hauls involving multiple flights of stairs incur a small additional fee to compensate the driver.

No, fuel costs are factored into the overall price of the haul.

Drivers keep 80% of the total fare, plus 100% of any tips.

Yes, just enter your details in the app to see an instant estimate without committing.

Yes, verify your status in the app to receive a 10% discount on all hauls.

Yes, you can download i-Haul from the Apple App Store and Google Play Store.

Please ensure you are on the latest version of the app. If issues persist, try reinstalling.

The app only tracks your location while a haul is active to provide routing and updates.

The app automatically matches your phone's system settings for light or dark mode.

Check your phone's settings to ensure push notifications are enabled for the i-Haul app.

While possible, the app is optimized for mobile phones and may look stretched on tablets.

The driver app uses approximately 1-2 GB of data per month depending on usage.

Force close and reopen the app. Your haul data is saved on our servers and will restore immediately.

On Android, go to Settings > Apps > i-Haul > Storage > Clear Cache. On iOS, you must reinstall the app.

Currently, booking and driving must be done through the mobile apps, but admins have a web dashboard.